The Star now says: "There is currently a balance due of $62.74, for service from Septemto November 23, 2022. I continued to receive papers for some time. On Monday 09/26/22 I requested cancellation, in time to stop the next delivery, Wednesday 09/28/22. On 09/24/22 I received an email that the "one year" subscription "expires tomorrow." On I prepaid for a "one year" subscription for Wednesday and Sunday delivery. this was an unauthorized charge that I did not approve to my credit card. Therefore, i ask for your assistance in getting my $49.99 refunded to my credit card for digital access i did not apply for, or have accessed their newspaper since 2021. who told me the kansas city star does not issue refunds. I than called the kansas city star newspaper again on Januafter not seeing a refund on my credit card of $49.99 and talked to ***** at 2:54 P.M. and she stated there was no call in their computer system from me to sign up for digital access to the kansas city star digital access and that she was issuing a refund of $49.99 to my credit card. I called the star phone number on December 28,2022 when I noticed the charge on my credit cards monthly statement. I never applied for access to the digital newspaper anytime in 2022. This charge was for digital access to the Kansas City Star Newspaper. On November 30, 2022, I was charged $49.99 to my credit card. Please have *** **** call back if there are any further questions. This is 30 days after the first processed date. If the customer doesn’t receive the check within 7-14 working days of 2/23/23, we will reissue another refund check on 3/23/23. The payment was processed as a bank draft, and the Finance Department sent the refund back as a check. The customer called back on 2/28/23 at 8:35 am inquiring about his refund. After researching the account the CCS agent called the customer back on 2/24/23 at 12.44 pm to let him know the refund was processed. We received the rejection complaint on 2/28/23 with assigned ID #********Īccount Number: ********* - *********** **** The customer called The KC Star on 2/24/23 at 12:35 pm about his refund. It’s vital that we hear from our customers when they are not satisfied with the services. Thank you for bringing this issue to our attention.
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