![]() Recently, they pulled a very fair and honest review of mine from their site. This review is over a number of orders in the last few years, not one specific date. Not the Worst, But Pretty Slimy Watch Your 6 or Invest in Vaseline and Enjoy ![]() Please do not support business with such a business model - shop elsewhere and make America Great Again, please. ![]() After years of declining service, this is the last straw. I can say without a doubt that this situation was avoidable, with an easy fix - IF ANY ONE OF THE CS REPS HAD SIMPLY TRIED TO HELP ME. I make my living managing crew and clients, solving problems. And their policies, as listed on the website, say you can cancel an order prior to shipment, that satisfaction is guaranteed without exception and that they pride themselves in their Customer Service. FYI, I have all emails back and forth with CS, plus chat transcripts - this is a true story. Ultimately, they shipped the package and i have over $200 worth of useless items coming to me, items which are non-returnable. When I reminded them that the items were declared non-returnable, I got a "blue screen of death" from CS - they couldn't comprehend the implications of a return label for non-returnable items. They went so far as to offer to sell me a reduced-price return label so I could return the package upon receipt - to SELL me this label. Not a single person would take an overt action to help. So, why didn't they stop the order from processing? We argued for the next 18 hours, 5 different CS Reps. I ask, SINCE WHEN? The order was still pending, it was after 8pm on a Thursday night, and even CS acknowledged that no one was working. I called Customer Service, per the website's instructions, and CS told me that once orders were placed, they couldn't be canceled. I tried canceling on the website and it wouldn't process. Very shortly after placing the order (~20 minutes +/- 5 mins), the recipient changed their mind on a detail, requiring me to cancel this order and reorder the same items in a larger size. On March 17th, 2023, I placed an order for non-returnable items as a gift.
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